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Privacy Policy

When we do collect your data?

-  When you visit our website, and use your account to buy products.

- When you make an online purchase and write us a message in the messenger (in which case we just collect transaction-based data).

- When you create an account on our website.

- When you contact us with inquiries, complaints, etc.

- We collect data from publicly available sources if you have given your permission to share the information or if the information is made public in accordance with the law.

What data do we collect?

If you have a web account with us, we collect:

- Your name, billing/delivery address, orders and receipts, email address and phone number.

- Information collected through cookies in your web browser.

- Details of your visits to our websites or programs, as well as information about which site you came to ours from.

- Personal data that helps us recommend interesting things to you.

- Payment card information.

How and why do we collect your data?

- We want to provide you with the best possible customer experience. To do this, we use the data we have about your use of our website and social interactions with us to provide more personalized content.

- To process any orders you place through our websites, apps, or in-store. If we do not collect your personal data when you place an order, we will not be able to process your order and comply with our legal obligations.

- To process payments and prevent fraudulent transactions. We do this based on our legitimate interests. It also helps protect our customers from fraud.

- If we detect any suspected criminal activity through our fraud monitoring and suspicious transaction monitoring, we will process this data in order to prevent or detect illegal activity. We are committed to protecting the people we interact with from criminal activity.

- With your agreement, we will use your personal data, preferences, and transaction details to inform you via email, the Internet, telephone, and through our customer service about relevant products and services, including special offers, discounts, promotions, events, and so on. You may unsubscribe from receiving our communications through any of these channels at any time.

- To meet our contractual or legal obligations to provide data to law enforcement authorities.

- To respond to your inquiries, refunds, and complaints. Processing the information you send us allows us to respond. 

- We use your contact information to offer you promotions, products, and services that are most likely to interest you.

- Please note: if you choose not to share your personal information with us or refuse certain contact permissions, we may be unable to provide some of the requested services.

- We do this based on our contractual obligations to you, our legal obligations, and our legitimate interests in providing you with the best possible service and understanding how we can improve our service based on your experience.

How do we protect your data?

- We take the privacy and security of our customers seriously. With this in mind, we respect your data and take all necessary measures to protect it.

- We provide access to all transactional areas of our websites and apps using https technology. Access to your personal data is password protected, and sensitive data (such as payment card information) is protected by SSL encryption. We regularly review our system for possible vulnerabilities and attacks, and conduct penetration testing to identify ways to further enhance security.

How long do we keep your data?

- Whenever we collect or process your personal data, we will only retain it for as long as is necessary for the purpose for which it was collected.

- After this storage period, your data will either be completely deleted or anonymized, for example by combining it with other data so that it can be used without identification for statistical analysis and business planning.

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